A complaint ? Lost or found property ? An information request ? A suggestion ? Do not hesitate to contact us !

Who we are ?

The Brussels Mobility Passenger Transport Directorate is the organization in charge of the administrative management and control of taxis and rental cars with drivers in the Brussels-Capital Region.

If you want to contact us, you have several options:

  • You can contact the Passenger Transport Department via the single telephone contact number 02/204.14.04.
  • Via the forms on this website
  • By e-mail: sas-dtp-bm@sprb.brussels
  • At the following address:
    Brussels Regional Public Service
    Brussels Mobility Passenger Transport Directorate
    Iris Tower - Place Saint-Lazare 2
    1035 Brussels
  • On the toll-free number: 0800 94 001

In order to be able to process your request, we require you to communicate the taxi identification number (composed of 4 digits) or vehicle registration number in order to be able to find the vehicle concerned among all those in circulation. That is why we invite you to ask for the printed ticket which shows the identification number for the taxi and the ride at the end of each ride. We insist on the fact that it must be a printed ticket and not a written receipt.